Privacy Policy

Who We Are

Mekora Pty Ltd (ABN 64 695 214 165) is an Australian-registered business based in Melbourne. We own and operate the platform mekora.com and all socials (@mekora.official) relating to the business operations of Mekora Pty Ltd.

What We Collect

We collect personal information in the following ways:

How We Use Your Information

We use your information to:

• •Process and deliver your orders
• •Send you order confirmations, shipping updates, and delivery notifications
• •Provide customer support
• •Send you marketing emails (only if you have separately opted in — you can unsubscribe at any time)
• •Improve our website and product selection
• •Run targeted advertising on platforms like Meta (Facebook/Instagram) and Google
• •Prevent fraud and protect our business

Cookies and Tracking

We use cookies and similar technologies to:

• •Keep our website functioning properly
• •Remember your cart and preferences
• •Understand how visitors use our site (via Google Analytics)
• •Serve relevant ads on social media and search platforms

We use Google Tag Manager (GTM) to manage tracking tags on our site. We use Google Analytics 4 (GA4) to understand how visitors interact with our website — this includes data such as pages visited, session duration, and device type. We also use Google Ads conversion tracking to measure the effectiveness of our search advertising.

We use the Meta Pixel and Conversions API to measure the effectiveness of our advertising on Facebook and Instagram. This means Meta may receive information about your activity on our site. You can manage your ad preferences through your Facebook/Instagram settings.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third Parties We Share Data With

We share your information only with parties that help us run our business:

• •Payment processors (Airwallex, Afterpay) to process your transactions
• •Shipping and logistics providers to deliver your orders
• •Email marketing platform (Brevo) to send you marketing and transactional emails
• •Analytics and advertising platforms (Google Analytics, Google Ads, Meta) to measure and improve our marketing
• •Any service provider required to fulfil your order

We do not sell your personal information to third parties. We do not share your information for purposes unrelated to operating Mekora.

Cross-Border Data Transfers

Your personal information may be disclosed to recipients in the following countries:

• •Vietnam — our logistics and supplier partners who fulfil and ship your order
• •United States — Meta (advertising), Google (analytics and advertising)
• •European Union (France) — Brevo (email marketing platform)

Where your data is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Data Storage, Security and Retention

Your personal information is stored securely using industry-standard encryption and security measures. Payment information is processed by PCI-compliant payment providers and is never stored on our servers.

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Order and transaction data is retained for a minimum of 7 years to comply with Australian tax and accounting obligations. You may request deletion of your account and personal data at any time, subject to our legal retention requirements.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your personal information (subject to legal and business requirements)
• •Opt out of marketing communications at any time

To exercise any of these rights, email us at support@mekora.com.

Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us by emailing support@mekora.com. We will acknowledge your complaint within 5 business days and investigate it promptly. We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by Part IIIC of the Privacy Act 1988.

Marketing Emails

We only send marketing emails if you have separately opted in — for example, by checking a marketing consent box when creating an account or at checkout. Placing an order alone does not subscribe you to marketing emails. Every marketing email includes an unsubscribe link. If you unsubscribe, we will stop marketing emails but may still send transactional emails related to your orders (confirmations, shipping updates, delivery notifications).

Children

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

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