Help Centre

Policies

Delivery times, costs, free shipping thresholds, and customs.

14-day returns, store credit, faulty items, and how to start a return.

How we collect, use, and protect your personal information.

The terms that govern use of Mekora and your purchases.

Costs, delivery times, tracking, and customs explained.

Payments, cancellations, order confirmation, and store credit.

How Vietnamese sizing works and how to find your perfect fit.

Return eligibility, the $15 label fee, store credit, and timelines.

About Mekora, designers, Founding 100, and other questions.

How to measure yourself and navigate Vietnamese sizing.

How to wash, dry, iron, and store your Mekora pieces.

Reach out to us at support@mekora.com — we respond within 24 hours on business days.